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Customer Care Supervisor

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Location: Lenexa, KS, United States -
Job ID: 1083862
Distribution/Supply Chain-Sal
Job Type: Full-Time
Date Updated: May 14, 2019

Customer Care Supervisor

The Customer Care Supervisor will execute programs to create an environment of engaged associates. Reporting to the Customer Care Manager, the Supervisor will develop a team which helps deliver an exceptional shopping experience to our customers in America’s Favorite Store.

Responsibilities:

?? Supervise, provide coaching, and engage Customer Care Center (CCC) associates to continuously provide exceptional customer service to meet or exceed company survey goals

?? Coordinate and administer programs designed to develop associates’ skills and abilities to create a Customer FIRST environment

?? Support the implementation of new procedures and/or operational changes to support the CCC vision and strategy

?? Track, review, & respond to customer complains, and escalate issues in a manner that drives Customer retention and loyalty ?Core Competencies & Accomplishments:

?? Experience in written customer feedback & edit orders

?? High school graduate or equivalent business experience. College degree preferred

?? 2-3 years of supervisory experience (retail industry and/or call center experience ?preferred)

?? Excellent leadership, written & communication skills required ?– contact me at stallmer@jcp.com www.jcpenney.com ?We are committed to diversity. jcpenney is an Equal Employment Opportunity employer.

#LI-TS2

Job Title: Customer Care Supervisor
Location: Lenexa, KS, United States -
Job ID: 1083862

J.C. Penney Company Inc.
Plano, Texas

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