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Sales Supervisor - University Mall

Location: South Burlington, VT, United States - University Mall 155 Dorset St
Job ID: 1083019
Store Hourly Positions
Job Type: Full-Time
Date Updated: Apr 19, 2019

General Description

The Sales Supervisor will support and assist the General Manager with day-to-day duties that contributes to profitable sales growth in the Window, Mattress, and Omni Channel businesses by leading and engaging associates, promoting a selling culture, and supervising the fulfillment process to achieve the sales plan.

Primary Responsibilities:

  • Customer Service & Sales
    • Approaches customers in a friendly manner to engage, determine needs, and help customers make decisions about desired product or service
    • Informs customers of key product attributes to generate interest and to build clientele
    • Provides coaching and feedback to selling team to achieve sales and care plan objectives
    • Greets and assists customers in finding products and partners with other team members when additional help is needed
    • Models for and holds team accountable for outstanding customer service; demonstrates WORTH behaviors consistently
    • Supports the Manager on Duty program
    • Directs customer service activities throughout the Window, Mattress and Omni Channel businesses
    • Resolves customer issues and concerns in a professional manner
    • Partner with Specialty Associates when customers require a deeper level of product information or to assist with sales needs
    • Actively and enthusiastically engages customers to support the company’s Instant Credit Application Process (iCAP)
  • Enterprise Fulfullment
    • Responsible for the completion of all Ship from Store & Buy Online Pick Up in Store orders within prescribed time periods
    • Achieves productivity targets by reviewing available reports and metrics to identifying opportunity items and reduce shrink
    • Partners with Operations Supervisor to resolve operational concerns that impact Enterprise Fulfillment
    • Responsible for ordering all Enterprise Fulfillment supplies in accordance with recommendations, ensuring fiscal responsibility to company
    • Conducts audits of Enterprise Fulfillment orders to ensure accuracy of orders, drive customer experience and minimize shrink
  • Team Development
    • Responsible for the completion of Specialty associates training on product knowledge and care/protection plans
    • Consistently provides ongoing feedback and coaching to associates
    • Manages and administers Productivity Standards Program processes to include recognition and coaching
    • Maintains notes / observations of each associate’s strengths and opportunities
    • Takes action on performance and policy issues within the team
  • General Operations
    • Oversees the planning and execution of special events for Window and Mattress departments
    • Manages or assists with inventory processes (cycle counts, system uploads, stock ledger, etc.) within specialty businesses
    • Manages the SET processes by planning floor moves and graphics placement, and executing visual detailing based on company guidance
    • Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale in specialty businesses
    • Oversees and maintains sales floor recovery processes to ensure a clean and organized store environment
  • Performance Standards
    • Supports company shrink and safety initiatives
    • Consistently meets established performance standards for the role, including (but not limited to) the company’s iCAP program, product and service sales, customer service, profit, productivity, and attendance
  • Jcp.com
    • Responsible of the completion of order binning in a timely manner
    • Responsible for the jcp.com Return Shipment Processes and ensures that all items are returned to Direct Logistic Centers in a timely manner, in accordance with documented policies and procedures and in the proper condition
    • Responsible for stockroom standards for all Omnichannel processes to ensure efficient execution and a safe work environment
    • Reviews available jcp.com reports and metrics to identify opportunity items

Core Competencies & Accomplishments:

  • Thinks Critically – Develops sound conclusions based on analysis of data and deep understanding of the business/ customer; understands complex issues and makes sound decisions based on wisdom and experience; anticipates implications of decisions; finds solutions with minimal guidanceYears of Experience
  • Manages Execution – Organizes, plans and manages projects/processes with simplicity and efficiency; partners with key stakeholders to align interests and remove roadblocks; consistently achieves successful outcomes within important deadlinesSoft Skills
  • Drives Performance – Establishes challenging standards; inspires and holds self and others accountable to achieve results; provides feedback; gives visibility and recognition to others for mastering tasks and successful contributions
  • Strategic Vision – Sets a purpose and outlines a future path for the organization; provides clear expectations and shares rationale behind decisions that are made; identifies strategies and objectives

 

About JCPenney:

At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.

Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.

Job Title: Sales Supervisor - University Mall
Location: South Burlington, VT, United States - University Mall 155 Dorset St
Job ID: 1083019

J.C. Penney Company Inc.
Plano, Texas

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