Are you interested in the Criminal Justice field, but not the least bit interested in riding around in a patrol car? Are you interested in learning how to run a business and how profitability is affected by having a sound, theft-free, safe work environment? Would you describe yourself as a confident, dedicated and able to directly handle difficult customer situations with ease? Well…being an Asset Protection Specialist at JCPenney might be the position for you! Come be a part of our team.
The AP Specialist’s role is to keep their store safe and profitable at all times by executing company programs and investigating any suspicious customer or associate activities or behavior in the store.
- Coaching – You know how important it is to a) provide the store team with ongoing training and feedback
- Responsible for shrinkage and safety awareness programs – You know how important it is for the store team to understand current shrinkage and safety issues related to store profitability and environment. You lead all of the asset protection communications within the store to let the team know what’s going on what they need to do to create the right store experience.
- Accountable for record maintenance – You are in charge of a lot of detail. The company and law enforcement agencies are depending on you to have complete and accurate reports to assist any investigation that may need to occur for the store. You are always on top of the documentation to ensure everything is complete and in order.
- Participates in court hearings – You’re a pro when it comes to witness stand. Others may get nervous or forget the details under pressure, but not you…You have the facts, you know the facts, and you are more than willing to educate others on the details.
- Workplace safety – You know that having a safe environment is a critical factor in customer satisfaction and associate engagement. You coach associates within the store on best practices and when an event occurs, you are breaking it down to find the root cause of the issue to prevent it from occurring in the future.
- Internal investigations – You know that one of the major causes of loss is store associate dishonesty and unfortunately, you’ve got to keep a close eye on them as well. Sure, it can be awkward to investigate someone that you know by checking bags, setting up surveillance, or interviewing – but it’s absolutely necessary to store profitability.
- Merchandise protection and safety assessment compliance – You periodically walk the sales floor to audit shops to ensure merchandise protection standards as well as operational practices are in compliance with company standards. When they are not, you know who to talk to and what needs to get done.
- Supports organized crime initiatives – You are the eyes and ears on the ground when it comes to company or industry related initiatives to stop organized retail crime. You partner with district teams as well as other retailers to combine forces to identify trends and patterns or collect evidence to stop these crime rings before they even start.
Drive Asset Protection efforts by leveraging the AP Pillars of Shrink Elimination, Safe and Secure, and Team. Perform responsibilities in accordance with company policies and procedures in order to drive sales and profit. Applicants must be 18 years of age or older and have a high school diploma or GED.
Core Competencies & Accomplishments:
Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency
Coaching - Coaches others and provides meaningful insights, candid feedback and clear direction to help the team grow, develop and perform; creates an environment of fairness by being approachable and honest
Social Intelligence – You can read between the lines and adjust your behavior and actions based on how someone is reacting.
At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.
Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.
Job Title: Asset Protection Specialist - Centennial Commons
Location: Memphis, TN, United States - Centennial Commons 7700 Polo Grounds Blvd
Job ID: 1070027
J.C. Penney Company Inc.