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Customer Service Lead

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Location: Salt Lake City, UT, United States -
Job ID: 1081724
Corporate Positions
In-Home Custom Window
Job Type: Full-Time
Date Updated: Jun 1, 2019

Do the words “order” and “process” get you excited? Do you enjoy making things happen behind the scenes and seeing your work flourish on stage? Well…being a Lead Support Associate for JCPenney might be the position for you! Come be a part of our team.

The Lead Operations Associate's role is to handle the logistics and merchandise preparations necessary to ensure the coordinating teams are able to provide our customers with the latest fashion trends and merchandise.


• .com process – You may be responsible for managing the receiving, sorting, and organization of the merchandise as well as returns and maintenance.

• Backroom activities – If applicable, you ensure that the stockroom is completely safe for all associates to enter. You may also be responsible for ensuring that all product flows from the back room out to the sales floor as quickly as possible.

• Supports the restock process – Your responsibilities may include running barcode audits, but you may also perform scans and review restock reports to identify opportunities and when you find one, you get the merchandise ready to go out to the sales floor ASAP!

• Reverse logistics – You’ve got responsibilities of the .com merchandise coming in…but if applicable, you’ve also got responsibilities for ALL the merchandise and recycled materials that need to go back out to the vendors or our store support centers.

• Pricing & Signing – You may be responsible for the receiving, sorting, and organization of all Pricing & Signing collateral, as well as ensuring that all Pricing & Signing activities are completed on time, • Supports a learning environment – You enjoy sharing your knowledge of processes and even train other associates from time to time on how all of the support processes relate to one another to ensure the best possible shopping experience.

Skill and Characteristics:

Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others

Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes

Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency

Job Title: Customer Service Lead
Location: Salt Lake City, UT, United States -
Job ID: 1081724

J.C. Penney Company Inc.
Plano, Texas

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