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Analyst 2 - Stores & Customer Care

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Location: Dallas, TX, United States -
Job ID: 1081789
Corporate Positions
Job Type: Full-Time
Date Updated: Apr 17, 2019

Analyst 2 – Stores & Customer Care

J.C. Penney Company, Inc.

Plano, Texas

The Analyst 2 position is responsible for driving portfolio ownership by working with users to understand strategies and operations to develop technology roadmaps that are aligned with business/domain roadmaps. The position reports to the Senior Manager – Stores & Customer Care Teams.

Primary Responsibilities:

  • Lead use case creation, scope management, process improvement, service management, stakeholder analysis, requirement gathering and/or acceptance test case creation through all phases of the SDLC to ensure the portfolio goals are met
  • Expert and point-of-contact in core business/domain/user capabilities, processes, services, functions and applications within the Stores and/or Call Center space.
  • Serve as a liaison between the various stakeholders and the IT teams for which requirements flow. Also work with vendor(s) when necessary to integrate vendor and JCPenney requirements.
  • Assist in the creation and monitoring of development activities according to project plans, defining risks, anticipating delays and resolving issues.
  • Understand system architecture sufficiently to facilitate resolution of technical issues and incidents, recommend process improvements to increase efficiency and quality of work & estimate resourcing needs

Core Competencies & Accomplishments:

  • 3-5 years’ experience in a professional environment performing analysis, design and development tasks on multiple databases, development environments & platforms.
  • Bachelor’s degree in MIS, Computer Science or related field
  • Prior experience in large multi-channel retail company preferred
  • Experience with all types of SDLC process – Agile/Scrum, Iterative, Waterfall
  • Excellent multi-tasking and time management skills in order to complete assignments in a timely manner
  • Ability to effectively convey critical information to various levels within the organization.
  • Effective planning and organization skills, with the ability to work autonomously with initiative and communicate with management on progress required.
  • Effective in sharing knowledge across the organization, driving best practices, and coaching junior team members.
  • Excellent written and verbal communication skills.

What you get:

Our corporate office, located within the exciting new development of Legacy West in Plano, Texas, supports JCPenney stores and supply chain facilities nationwide. We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise. On-site campus amenities include health clinic, pharmacy, daycare and preschool, full cafeteria service, a 24-hour fitness center and free garage parking.

About JCPenney:

At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.

Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.

For more opportunities to join our team please visit our careers page.

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Job Title: Analyst 2 - Stores & Customer Care
Location: Dallas, TX, United States -
Job ID: 1081789

J.C. Penney Company Inc.
Plano, Texas

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