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Manager - Taxonomy

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Location: Plano, TX, United States -
Job ID: 1080427
Corporate Positions
eCommerce
Job Type: Full-Time
Date Updated: May 11, 2019

Manager – Taxonomy & Attributes

J.C. Penney Company, Inc.

Plano, Texas

At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.

Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.

JCPenney is seeking a Manager of Taxonomy & Attributes within our Digital Optimization team. This team m ember will own and drive our company’s strategy and implementation to take our eCommerce Taxonomy & Attribution to the forefront of our customer’s digital shopping experience. In doing so, the candidate will partner with Product and Engineering teams. Analytics teams, and cross functional Business teams to define how our items are best delivered through external search, internal search, and browse/navigation. Key to this role’s success, the candidate will have deep experience partnering with Google and like agencies to understand, apply, and continuously evolve customer digital shopping behaviors.

Primary Responsibilities:

  • Define strategy and structure for future Taxonomy / Attribution model
  • Work with Product and Engineering teams to implement Taxonomy / Attribution model
  • Leverage Web Analytics, Customer Satisfaction (CSAT) and Net Promoter Score (NPS) to action and improve digital customer shopping experience
  • Partner with Google and other 3rd party Agencies to optimize customer’s digital experience
  • Maintain and develop the Taxonomy / Attribution model via deep analysis of customer trends and customer search patterns
  • Responsible for defining business logic that supports Taxonomy / Attribution model automation
  • Challenge status quo and introduce constructive friction to past thought
  • Build deep bench of knowledgeable Taxonomy / Attribution SMEs
  • Identify testing opportunities and partner with A/B Test Team execute and analyze
  • Partner with Analytics teams to develop and right-size initiative report outs

Core Competencies & Accomplishments:

  • 5-7 years of experience in eCommerce Taxonomy, Attribution, and/or customer experience optimization
  • Proven interpretation and application of digital customer trends via Google Analytics or like tools
  • Experience delivering optimized Taxonomy and Attribution models across digital channels (Site, App, Mobile, Tablet)
  • Experience partnering with Google teams to optimize customer capture, conversion, and retention
  • Experience working in matrixed environments across eCommerce, core IT, and Business teams
  • Excellent written and verbal communication skills
  • Strong people interaction, facilitation, and negotiation skills
  • Retail experience preferred
  • Bachelors degree required

Our corporate office, located within the exciting new development of Legacy West in Plano, Texas, supports JCPenney stores and supply chain facilities nationwide. We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise. On-site campus amenities include health clinic, pharmacy, daycare and preschool, full cafeteria service, a 24-hour fitness center and free garage parking.

For more opportunities to join our team please visit our careers page.

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Job Title: Manager - Taxonomy
Location: Plano, TX, United States -
Job ID: 1080427

J.C. Penney Company Inc.
Plano, Texas

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