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Field Investigator, Asset Protection - eCrimes

Location: Plano, TX, United States -
Job ID: 1117530
Corporate Positions
Asset Protection & Loss Preven
Job Type: Full-Time
Date Updated: May 7, 2024

Field Investigator, Asset Protection - eCrimes

The Field Investigator, Asset Protection - eCrimes is responsible for the investigation of high priority financial fraud and brand protection cases including organized retail crime, eFencing operations, workplace threats, eCommerce fraud, and critical incidents.

Primary Responsibilities:
  • Responsible for conducting & supporting investigative activities related to Organized Retail Crime (ORC); gathers and analyzes intelligence on marketplaces and bad actors who are involved with ORC crime rings.
  • Conducts stationary, foot and mobile surveillance as necessary to develop case intelligence. Travels to markets assigned to perform job duties, as necessary.
  • Thoroughly documents information gathered during investigations to aid in successful prosecution of suspects.
  • Creates, maintains, and manages records using Company approved methods, proper retention of evidence and disposition of evidence. Upon successful completion of investigation, prepares professional case files and refers cases to law enforcement for prosecution. Attends hearings as required and updates appropriate files with court-related outcomes.
  • Maintains relationship with local, state and federal law enforcement as necessary, key retail partners, Organized Retail Crime Associations (ORCAs), and appropriate prosecution authorities.
  • Provides guidance and supports the Field Investigation team with field tactics and financial fraud trends.
  • Assists in the threat assessment and response process to protect our associates, customers, and the Company brand.
  • Works collaboratively with other Field Investigators, Store AP teams, District AP, Central Investigations, and Home Office AP on special projects
  • Consistently meets established performance standards for the role, including, but not limited to, product and service sales, customer service, productivity, travel, and attendance.

Core Competencies & Accomplishments:
  • 5-7+ years related Asset Protection Investigation Experience, in eCommerce expertise; extensive OSINT skills required along with experience in dark web investigations
  • Systems knowledge: AP systems, CCTV, exception reporting; Excel, MS Word, PowerPoint, Outlook
  • Thinks Critically, Produces Results, Takes Accountability, Works Collaboratively, Prioritizes Customers, Drives Improvement
  • Certified Organized Retail Crime Investigator (CORCI) or Open Source Intelligence (OSINT) Certifications, a plus
  • High School or Equivalent; Bachelor's Degree preferred

Enjoy a rewarding career at JCPenney Corporate, where we offer a competitive benefits package, a vibrant work environment, and the opportunity to make a difference at one of America's most iconic retailers.
  • Generous benefits: Medical/dental/vision insurance starting on day one, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise.
  • On-site amenities: Daycare, Grab & Go Store, Coffee Shop, the Local Kitchen, fitness center, free garage parking, golf simulator, arcade, pickleball courts, and vibrant co-working spaces, meeting rooms and wellness rooms.
  • Exciting location: Our corporate office is located in the heart of Legacy West, a vibrant new development in Plano, Texas, with plenty of shopping, dining, and entertainment options.
  • Opportunities for growth and development: We are committed to helping our employees grow their careers and develop their skills. We offer a variety of training and development programs, as well as opportunities for advancement.
  • Collaborative and supportive culture: We believe in creating a workplace where everyone feels valued and respected. We encourage teamwork and collaboration, and we are always looking for ways to support our employees' success.

About JCPenney:

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter and LinkedIn.

For more opportunities to join our team please visit our careers page.

Job Title: Field Investigator, Asset Protection - eCrimes
Location: Plano, TX, United States -
Job ID: 1117530

J.C. Penney Company Inc.
Plano, Texas

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