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Business Analyst 2 - Technology

Location: Plano, TX, United States -
Job ID: 1117384
Corporate Positions
Job Type: Full-Time
Date Updated: May 3, 2024

Business Analyst 2 (ITIL and Change Manager) - Technology

The Change Manager Business Analyst role will use ITIL methodologies to review, analyze, evaluate, and participate in all Change processes necessary to achieve required goals. Core ITSM processes are matured and designed specifically to support our environment. The qualified candidate will be asked to maintain existing practices while using their education and experience to enhance processes as opportunities exist. This individual will establish themselves as a strong team member that can quickly adapt to their surroundings, adhere to our highly collaborative team dynamics, and follow/grow the existing process.

Primary Responsibilities:
  • Maintain and enforce the existing Change Management processes and procedures based on industry best practices
  • Continued Service Improvement - Identify process improvements and execute improvement action plans
  • Host CAB activities as chair lead including auxiliary CAB events (Technical and Security CABs)
  • Review change requests to ensure compliance, prioritization, and scheduling
  • Provide guidance on the Change Management process to all key stakeholders and assist in their training and knowledge development
  • Participate in annual compliance audits
  • Provide metrics and KPI reports related to change status, scheduling, and success
  • Partner with offshore counterparts to ensure processes and procedures are followed globally
  • Perform daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.

Core Competencies & Accomplishments:
  • Strong team collaboration - both local and offshore
  • 5+ recent years of demonstrable experience with Change Management ITIL processes, preferably within retail industry
  • Well-rounded experience with ITIL methodologies at various levels of maturity
  • Clear understanding of ITIL's best practice for Change Management as well as other core area (Incident, Problem, Knowledge, Request)
  • Excellent verbal and written communication skills with the ability to transfer information easily to team members, stakeholders, and senior leadership
  • Working knowledge of the Remedy ITSM Platform or other similar ITSM tool
  • Broad understanding of IT concepts, development practices, and architectures
  • ITIL Foundation Certificate v3 or higher
  • CI/CD, DevOps, Agile experience a plus

Enjoy a rewarding career at JCPenney Corporate, where we offer a competitive benefits package, a vibrant work environment, and the opportunity to make a difference at one of America's most iconic retailers.
  • Generous benefits: Medical/dental/vision insurance starting on day one, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise.
  • On-site amenities: Daycare, Grab & Go Store, Coffee Shop, the Local Kitchen, fitness center, free garage parking, golf simulator, arcade, pickleball courts, and vibrant co-working spaces, meeting rooms and wellness rooms.
  • Exciting location: Our corporate office is located in the heart of Legacy West, a vibrant new development in Plano, Texas, with plenty of shopping, dining, and entertainment options.
  • Opportunities for growth and development: We are committed to helping our employees grow their careers and develop their skills. We offer a variety of training and development programs, as well as opportunities for advancement.
  • Collaborative and supportive culture: We believe in creating a workplace where everyone feels valued and respected. We encourage teamwork and collaboration, and we are always looking for ways to support our employees' success.

About JCPenney:

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter and LinkedIn.

For more opportunities to join our team please visit our careers page.

Job Title: Business Analyst 2 - Technology
Location: Plano, TX, United States -
Job ID: 1117384

J.C. Penney Company Inc.
Plano, Texas

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