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Product Director, In Store Systems & Support

Location: Plano, TX, United States -
Job ID: 1116984
Corporate Positions
Store Operations
Job Type: Full-Time
Date Updated: Apr 20, 2024

Product Director, In Store Systems & Support

Plano, TX (Hybrid)

The Product Director, In Store Systems & Supportoversees the development of products from start to finish to ensure they meet the associate and customer needs and preferences. Their main duties include determining the overall vision of products, managing various backlog items and deciding which features each product will have according leadership priorities. Products will include Point of Sale, Inventory Management, RFID, Sales Audit, Cash Management and other hardware/software programs, integrations, upgrades and ongoing systems management.

Primary Responsibilities:
  • Directs strategy for and portfolio of In-Store Systems and operates using the Agile process. Leads strategy development and implementation, creates measurable return on investment. Oversees multi-year hardware roadmaps and business cases to support capital expenditures.
  • Collaborating with prospective users and clients to understand and anticipate their needs and translate them into product requirements
  • Defining the vision for the team's products as well as the roadmap based on the vision
  • Managing the product backlog and prioritizing them based on changing requirements
  • Monitoring and evaluating product progress at each stage of the proces
  • Leads the development of partnering relationships with senior executives throughout the organization, building high levels of professional credibility and mutual trust, and ensuring that internal clients have access to high-quality advice and guidance to support systems development in delivering business strategy and plans. Develops request for proposal, creates capital project requirements, budgets and timelines. Ensures projects remain within budget, and hardware and software processes and applications adhere to Company Policies, Standards and Procedures and Security Compliance.
  • Leads the discussion and recommendation of more complex or innovative technical developments to improve quality of the website/portal/application software and supporting infrastructure to better meet users' needs.Collaborates with Information Technology, Store Leadership, Store Operations, Asset Protection and other key partners and business units to provide, understand and anticipate their needs and translate them into program requirements.
  • Identifies the systems capabilities needed to meet the current and emerging business needs of a significant business area. Evaluates current capabilities, identifies gaps, and prioritizes development activities.
  • Builds a highly engaged, results driven and cohesive team while creating a culture of development and recognition. Motivates others to develop their capabilities and fulfill their personal potential. Builds capabilities elsewhere in the organization.

Core Competencies & Accomplishments:
  • 8+ related years of experience
  • Competent with Scrum / Agile process - Product Owner Certification preferred
  • Strong Data Analytics skills
  • Effective at Building Relationships at all levels of the organization
  • Strong Communication and Time Management Skills
  • Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)
  • Bachelor's Degree preferred

Enjoy a rewarding career at JCPenney Corporate, where we offer a competitive benefits package, a vibrant work environment, and the opportunity to make a difference at one of America's most iconic retailers.
  • Generous benefits: Medical/dental/vision insurance starting on day one, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise.
  • On-site amenities: Daycare, Grab & Go Store, Coffee Shop, the Local Kitchen, fitness center, free garage parking, golf simulator, arcade, pickleball courts, and vibrant co-working spaces, meeting rooms and wellness rooms.
  • Exciting location: Our corporate office is located in the heart of Legacy West, a vibrant new development in Plano, Texas, with plenty of shopping, dining, and entertainment options.
  • Opportunities for growth and development: We are committed to helping our employees grow their careers and develop their skills. We offer a variety of training and development programs, as well as opportunities for advancement.
  • Collaborative and supportive culture: We believe in creating a workplace where everyone feels valued and respected. We encourage teamwork and collaboration, and we are always looking for ways to support our employees' success.

About JCPenney:

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter and LinkedIn.

For more opportunities to join our team please visit our careers page.

Job Title: Product Director, In Store Systems & Support
Location: Plano, TX, United States -
Job ID: 1116984

J.C. Penney Company Inc.
Plano, Texas

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