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Director, Ecommerce Profitability and Operations

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Location: Plano, TX, United States -
Job ID: 1113917
Corporate Positions
Job Type: Full-Time
Date Updated: Aug 3, 2023

Director, Ecommerce Profitability and Operations

We are looking for an experienced Director, Ecommerce Profitability and Operations to join our growing Digital team. This leader will establish a cross-functional roadmap and framework to increase ecommerce profitability and operational excellence, as well as responsively addressing emerging opportunities. This leader will convene and drive cross-functional teams to address specific needs in the purview of this role, including:
  • Cancelations reduction
  • Business ownership of fraud reduction opportunities
  • Returns optimization: rate reduction, re-sale, attach purchases
  • Leveraging omni-inventory/ ship from store

Primary Responsibilities:
  • Create and drive the roadmap to deliver operational excellence and profitability for the ecommerce business, including of strategy, execution and maintenance.
  • Monitor key KPIs for the post-purchase customer experience to drive a strong customer experience and efficiency in the system, including cancelations, return rate reduction, and returns expense reductions, fraud and credit operations.
  • Work cross functionally with the supply chain, technology, credit, planning & allocation and store operations to drive improvements in processes to support the post-purchase experience.

Core Competencies & Accomplishments:
  • Demonstrated ability to foster global, cross functional team working relationships and mature competencies within the team.
  • Demonstrated ability to identify root cause of problems and balance tactical quick wins with building to long-term capability in the right place.
  • Demonstrated ability to work with senior level business leaders to identify solutions to drive the business forward with urgency.
  • Demonstrated ability to assess the issues of a broad functional area, identify focus areas, prioritize improvements, and keep the team focused on making progress in a very fast paced and dynamic environment.
  • Demonstrated ability and willingness to "roll-up" sleeves when needed and respond with urgency to issues impacting sales or business operations.
  • Demonstrated ability to leverage data and insights to assess opportunities and prioritize actions

What you get:

We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise.

About JCPenney:

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter and LinkedIn.

For more opportunities to join our team please visit our careers page.

Job Title: Director, Ecommerce Profitability and Operations
Location: Plano, TX, United States -
Job ID: 1113917

J.C. Penney Company Inc.
Plano, Texas

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