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Jewelry Education Manager

Location: Frisco, TX, United States -
Job ID: 1113854
Corporate Positions
Buying & Planning
Job Type: Full-Time
Date Updated: May 31, 2023

Jewelry Education Manager

Support the General Manager and District team by providing coaching, training, and development to the in-store jewelry team including the supervisor and support associates on the specific selling skills needed in fine jewelry to drive sales.

Primary Responsibilities:
  • Communicates, delivers and tracks training, coaching, and people development in conjunction with distance learning model, including:

    Product Knowledge Training

    Selling Skills- how to recognize customer needs, building relationships and emotional connection, close the sale etc.

    Protection Plan and Credit training

    Keep In Touch and Prospecting training

    New to Position Training

    -Facilitate specialty sales training for store leadership

    -Collaborate with store leadership to facilitate and support an environment of continuous learning and development

    -Partner with store leadership to review analytics and reporting to identify staffing and training needs

    -Recruit talent to assist stores with hiring the right people, including selling associates and department supervisors

    -Assist General Manager's in identifying, assessing, and promoting the right talent to drive sales and business initiatives

    -Travels throughout assigned territory to deliver technical skills workshops using a variety of instructional techniques and formats, including video-based and classroom training, role-playing and simulations.

Core Competencies & Accomplishments:
  • Education: Bachelor's degree preferred or equivalent work experience


    Proven record of training execution to a high standard within diverse organizations at remote/multi-unit locations

    Ability to create productive partnerships within all levels of the stores and home office organization

    8+ years of progressively responsible retail experience required

    Strong Initiative/Drive, problem solving, customer service, presentation and communication skills

    Microsoft Office/Excel expertise required

    Strong understanding of key metrics and ability to critically analyze data

What you get:

We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise.

About JCPenney:

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter and LinkedIn.

For more opportunities to join our team please visit our careers page.

Job Title: Jewelry Education Manager
Location: Frisco, TX, United States -
Job ID: 1113854

J.C. Penney Company Inc.
Plano, Texas

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