Cosmetics Service Manager- San Juan, PR

As a Cosmetic Service Manager, you will lead a team of Beauty Experts to provide a personalized, engaging, fun, and unbiased shopping experience to clients around beauty products and techniques, leveraging in-depth product knowledge to can enhance and enrich our client's lives, in order to drive sales and profit.

Primary Responsibilities:

• Customer Experience â\u0097¦ Proactively approaches customers in friendly, non-aggressive manner to determine how they can best help find a product or service and close a sale
  • Actively listens to customers issues in a calm and agreeable manner to resolve problems and deliver a rewarding customer experience
• Educates Team, Customers/In-Store Demonstrationâ\u0097¦Injects key product attributes into customer conversation to enhance the brand
  • Provides Customers with informative and engaging product demonstrations following the company prescribed demo schedule and instructions
• Creates a learning environmentâ\u0097¦Frequently accesses training materials to learn new products and techniques to stay up to date for the client
• Leads Operations Continually reviews assigned area to ensure it is well-stocked, well merchandised, hygienic, and follows core standards
• Supports Company Programs â\u0097¦ Represent company programs that positively impact the business
• Performance standards - Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity

Core Competencies & Accomplishments:

• Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
• Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
• Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency

What you get:

We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise.

About JCPenney:

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter and LinkedIn.

For more opportunities to join our team please visit our careers page.

Job Title: Cosmetics Service Manager- San Juan, PR
Location: San Juan, PR, United States -
Job ID: 1112938

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