Employee (Associate) Relations Manager - REMOTE

Associate / Employee Relations Manager - REMOTE

The Associate Relations Manager works to create an overall high performance and healthy work environment for all associates. Daily investigate complex and high-risk employee complaints and work to effectively resolve cases in compliance with company policy. They also serve as a consultant to HR business partners as a trusted advisor on employee relations. The AR Manager works closely with their peers, the Legal team, HR business partners, and business leaders in making recommendations regarding appropriate action where there is discriminatory conduct, harassment, inappropriate workplace behaviors, or other violation of company policy. Additionally, this role helps review and edit where necessary, policies and procedures related to forming positive associate relations.

The ideal candidate enjoys talking with associates, is skilled at asking the right questions to learn what occurred, juggling multiple assignments, solving complex problems, collaborating with others, and continuously exploring ways to enhance positive associate relations.

The Associate Relations Manager reports to the Associate Relations Senior Manager.

Primary Responsibilities:

• Ensures fair and equitable treatment of all associates that is consistent with the company's core values and objectives.
• Promptly and thoroughly conducts timely investigations of high-risk employment concerns within 30-days of complaint received through the company hotline and other intake avenues.
• Provides recommendations on action to be taken based on investigation findings in partnership with Associate Relations Sr Manager, HR business partners, and Legal.
• Effectively manages all case information in the case management system daily.
• Manages cases with well-documented overview of each case and investigation supported. As needed, partner with legal to review findings that may linked to a legal defense.
• Works with Associate Relations Sr Manager to follow up or assign associate relations matters to field human resources partners as appropriate.
• Follows up on associate relations matters to ensure that communication to business partners and associates is consistent with JCP expectations.
• Reviews and administers policies and procedures to ensure compliance with regulations and policies. Takes appropriate action in dual role as associate advocate and management coach.
• Works with training team to create and deliver positive associate relations training, with a focus on prevention, including traveling to train frontline supervisors

Core Competencies & Accomplishments:

• Bachelor's degree in Business, HR, or related field
• 4+ years of professional HR experience, including 3+ years employee relations experience
• Knowledge and understanding of applicable employment laws, policies, procedures, and labor relations
• Convercent case management experience preferred
• Strong verbal, written and listening communication skills
• Ability to work in a high-paced environment with deadline driven activity

What you get:

We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise.

About JCPenney:

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.

Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter and LinkedIn.

For more opportunities to join our team please visit our careers page.

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General Description

Associate Relations Manager - REMOTE

The Associate Relations Manager works to create an overall high performance and healthy work environment for all associates. They investigate complex and high-risk employee complaints and work to effectively resolve cases in compliance with company policy. They also serve as a consultant to HR business partners as a trusted advisor on employee relations. The AR Manager works closely with their peers, the Legal team, HR business partners, and business leaders in making recommendations regarding appropriate action where there is discriminatory conduct, harassment, inappropriate workplace behaviors, or other violation of company policy. Additionally, this role helps review and edit where necessary, policies and procedures related to forming positive associate relations.

The ideal candidate enjoys talking with associates, is skilled at asking the right questions to learn what occurred, juggling multiple assignments, solving complex problems, collaborating with others, and continuously exploring ways to enhance positive associate relations.

The Associate Relations Manager reports to the Associate Relations Senior Manager.

Primary Responsibilities:

• Ensures fair and equitable treatment of all associates that is consistent with the company's core values and objectives.
• Promptly and thoroughly conducts timely investigations of high-risk employment concerns within 30-days of complaint received through the company hotline and other intake avenues.
• Provides recommendations on action to be taken based on investigation findings in partnership with Associate Relations Sr Manager, HR business partners, and Legal.
• Effectively manages all case information in the case management system daily.
• Manages cases with well-documented overview of each case and investigation supported. As needed, partner with legal to review findings that may linked to a legal defense.
• Works with Associate Relations Sr Manager to follow up or assign associate relations matters to field human resources partners as appropriate.
• Follows up on associate relations matters to ensure that communication to business partners and associates is consistent with JCP expectations.
• Reviews and administers policies and procedures to ensure compliance with regulations and policies. Takes appropriate action in dual role as associate advocate and management coach.
• Works with training team to create and deliver positive associate relations training, with a focus on prevention, including traveling to train frontline supervisors

Core Competencies & Accomplishments:

• Bachelor's degree in Business, HR, or related field
• 4-6 years of professional HR experience, including 3-4 years employee relations experience
• Knowledge and understanding of applicable employment laws, policies, procedures, and labor relations
• Convercent case management experience preferred
• Strong verbal, written and listening communication skills
• Ability to work in a high-paced environment with deadline driven activity

What you get:

We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise.

About JCPenney:

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter and LinkedIn.

For more opportunities to join our team please visit our careers page.

Job Title: Employee (Associate) Relations Manager - REMOTE
Location: Plano, TX, United States -
Job ID: 1112751

J.C. Penney Company Inc.
Plano, Texas