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HR Shared Services Representative

Location: Columbus, OH, United States -
Job ID: 1112431
Corporate Positions
Human Resources
Job Type: Full-Time
Date Updated: Dec 9, 2022

Human Resources Shared Services Consultant

The Human Resources Shared Services Consultant provides a great associate experience by answering inquiries and executing HR administrative tasks related to all Human Resource and Personnel functions with a high degree of accuracy and adherence to procedures.

Primary Responsibilities:
  • Provide a high level of customer service by handling internal escalated calls, emails, tickets, often sensitive in nature, involving complex issues
  • Participate in HR administrative tasks including but not limited to, updating associate information, assisting associates with procedure execution, documentation and supporting associate talent lifecycle processes.
  • Meet or exceed customer service level agreements by resolving incidents and completing required tasks in a timely manner.
  • Document customer interactions and communicate common problems or opportunities to your leader to assist in determining long term solutions
  • Understands and have ability to clearly communicate and guide others through HR policies and procedures
  • Interprets and analyzes information in a variety of methods, from calculating and balancing data to reconciling complex, high-level cases
  • Identifies and partners with business owners to ensure functional and systematic errors are reported and resolved in a timely manner
  • Provides excellent customer service in a multi-skill environment that includes verbal, and written communication
  • Performs other related tasks as assigned

Core Competencies & Accomplishments:
  • High degree of integrity and ability to maintain strict confidentiality.
  • Ability to multitask and work under pressure while maintaining a professional attitude
  • Ability to adapt quickly to change with new processes and procedures
  • Excellent verbal and/or written communication skills with ability to provide exceptional customer service and de-escalate the customer as needed
  • Advanced computer skills, including utilizing multiple software systems and Microsoft/Excel
  • Critical thinking, self-starting and multi-tasking abilities necessary
  • Ability to understand and execute HR procedures and policies
  • Must be organized with strong attention to detail
  • Requires the ability to work independently, make decisions and edit work of others
  • Ability to multi-task without losing speed or accuracy
  • Ability to resolve identified discrepancies
  • 6 months-1 year experience in a customer service role
  • Experience in an HR support role is a plus

What you get:

We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise.

About JCPenney:

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter and LinkedIn.

For more opportunities to join our team please visit our careers page.

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General Description

Human Resources Shared Services Consultant

The Human Resources Shared Services Consultant provides a great associate experience by answering inquiries and executing HR administrative tasks related to all Human Resource and Personnel functions with a high degree of accuracy and adherence to procedures.

Primary Responsibilities:
  • Provide a high level of customer service by handling internal escalated calls, emails, tickets, often sensitive in nature, involving complex issues
  • Participate in HR administrative tasks including but not limited to, updating associate information, assisting associates with procedure execution, documentation and supporting associate talent lifecycle processes.
  • Meet or exceed customer service level agreements by resolving incidents and completing required tasks in a timely manner.
  • Document customer interactions and communicate common problems or opportunities to your leader to assist in determining long term solutions
  • Understands and have ability to clearly communicate and guide others through HR policies and procedures
  • Interprets and analyzes information in a variety of methods, from calculating and balancing data to reconciling complex, high-level cases
  • Identifies and partners with business owners to ensure functional and systematic errors are reported and resolved in a timely manner
  • Provides excellent customer service in a multi-skill environment that includes verbal, and written communication
  • Performs other related tasks as assigned

Core Competencies & Accomplishments:
  • High degree of integrity and ability to maintain strict confidentiality.
  • Ability to multitask and work under pressure while maintaining a professional attitude
  • Ability to adapt quickly to change with new processes and procedures
  • Excellent verbal and/or written communication skills with ability to provide exceptional customer service and de-escalate the customer as needed
  • Advanced computer skills, including utilizing multiple software systems and Microsoft/Excel
  • Critical thinking, self-starting and multi-tasking abilities necessary
  • Ability to understand and execute HR procedures and policies
  • Must be organized with strong attention to detail
  • Requires the ability to work independently, make decisions and edit work of others
  • Ability to multi-task without losing speed or accuracy
  • Ability to resolve identified discrepancies
  • 6 months-1 year experience in a customer service role
  • Experience in an HR support role is a plus

What you get:

We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise.

About JCPenney:

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter and LinkedIn.

For more opportunities to join our team please visit our careers page.

Job Title: HR Shared Services Representative
Location: Columbus, OH, United States -
Job ID: 1112431

J.C. Penney Company Inc.
Plano, Texas

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