IT Technician

General Description

The IT Technician installs and supports products, processes and hardware related to execution of supported Customer’s daily business operation.

Primary Responsibilities:

• Develops understanding of business processes being supported by operational unit.
• Demonstrates ability to interact with business customers and reacts accordingly to changing environments and business needs.
• Supports the organization’s project management policies, practices, and methodology. Follows operational standards for reporting, monitoring, troubleshooting, and documenting issues.
• Participates in assigned project teams including system upgrades and other local IT Field Operations initiatives.
• Analyzes and resolves incidents and problems of low complexity ensuring ARs are updated accurately and in a timely manner. Communicates with IT teams and vendors to resolve local incidents and problems; participates in turnover meetings.
• Takes corrective actions and/or escalates issues appropriately to achieve timely recovery with minimum impact to customer.
• Assesses issue and recommends alternative actions for incident and problem resolution.
• Assists in installation, customization, implementation, and maintenance of operations and PC LAN related equipment involving physical exertion or lifting up to 50lbs of material, tools, equipment or machines.
• Provides technical support for issues of low to medium complexity; including installation, set-up, maintaining, cabling and replacing of all standard PC/LAN systems.
• Performs other related tasks as assigned.

Core Competencies & Accomplishments:

• Technical Institute/Associate Degree in Computer Science or Info Systems; equivalent formal training
• Basic aptitude for logical thinking and analytical processes
• Good communication skills, written and verbal and sharing of ideas
• Basic partnering and teamwork skills
• Customer focus
• Performs assigned tasks with supervision; manages tasks within allotted time
• Serial tasking
• Ability to work in a fast-paced environment
• Working knowledge of PC / LAN hardware troubleshooting and basic knowledge of workstation software
• Working knowledge of Windows networking and operating system
• Working knowledge of Unix operating systems
• Ability to use Change Control and Problem Management software.
• Work experience with IT support, PC/LAN and other related hardware/software

What you get:

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. *For paid vacation days, as well as eligibility requirements for other benefits, please visit http://www.yourjcpbenefits.com

About JCPenney:

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and LinkedIn.

Job Title: IT Technician
Location: Lenexa, KS, United States - JCPenney Catalog 10500 Lackman Rd
Job ID: 1023749

J.C. Penney Company Inc.
Plano, Texas