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IT Technician

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Location: Forest Park, GA, United States - 120 Penney Rd
Job ID: 1023665
Job Type: Full-Time
Date Updated: Jul 24, 2019

General Description

Installs and supports products, processes and hardware related to execution of supported Customer’s

daily business operation.

 

Responsibilities

·      Develops understanding of business processes being supported by operational unit.

·      Demonstrates ability to interact with business customers and reacts accordingly to changing environments and business needs.

·      Supports the organization’s project management policies, practices, and methodology. Follows operational standards for reporting, monitoring, troubleshooting, and documenting issues.

·      Participates in assigned project teams including system upgrades and other local IT Field Operations initiatives.

·      Analyzes and resolves incidents and problems of low complexity ensuring ARs are updated accurately and in a timely manner. Communicates with IT teams and vendors to resolve local incidents and problems; participates in turnover meetings.

·      Takes corrective actions and/or escalates issues appropriately to achieve timely recovery with minimum impact to customer.

·      Assesses issue and recommends alternative actions for incident and problem resolution.

·      Assists in installation, customization, implementation, and maintenance of operations and PC LAN related equipment involving physical exertion or lifting up to 50lbs of material, tools, equipment or machines.

·      Provides technical support for issues of low to medium complexity; including installation, set-up, maintaining, cabling and replacing of all standard PC/LAN systems.

·      Performs other related tasks as assigned.

 

Skills and Characteristics

·      Technical Institute/Associate Degree in Computer Science or Info Systems; equivalent formal training

·      Basic aptitude for logical thinking and analytical processes

·      Good communication skills, written and verbal and sharing of ideas

·      Basic partnering and teamwork skills

·      Customer focus

·      Performs assigned tasks with supervision; manages tasks within allotted time

·      Serial tasking

·      Ability to work in a fast-paced environment

·      Working knowledge of PC / LAN hardware troubleshooting and basic knowledge of workstation software

·      Working knowledge of Windows networking and operating system

·      Working knowledge of Unix operating systems

·      Ability to use Change Control and Problem Management software.

·      Work experience with IT support, PC/LAN and other related hardware/software

Job Title: IT Technician
Location: Forest Park, GA, United States - 120 Penney Rd
Job ID: 1023665

J.C. Penney Company Inc.
Plano, Texas

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