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Associate Relations Senior Specialist

Location: Plano, TX, United States -
Job ID: 1109988
Corporate Positions
Human Resources
Job Type: Full-Time
Date Updated: Sep 17, 2022

Associate Relations Senior Specialist - REMOTE

The ideal candidate is intellectually curious, has a strong desire to learn, and is well organized. They enjoy juggling multiple assignment and solving complex problems. The Associate Relations Senior Specialist must be able to articulate their thoughts and communicate cross-functionally with people of all levels.

Primary Responsibilities:
  • Conducts initial research into inquiries and concerns brought to Associate Relations
  • Tracks and analyzes data received from business partners, jLine, own research and other sources and summarizes findings in a way which allows Associate Relations to identify and respond to trends
  • Works with Sr. Manager of Associate Relations to follow up or assign associate relations matters to field human resources partners as appropriate
  • Initial responder to associates and inquiries received in Associate Relations
  • Follows up on associate relations matters to ensure that communication to business partners and associates is consistent with JCP expectations
  • Designs or assists in the design of communication vehicles for HR training programs and services to build awareness and promote engagement
  • Conducts research and prepares required analysis, reports and documentation for grievance meetings, information requests and general communication issues
  • Listens to and develops appropriate response to associate grievances
  • Works with management to implement consistent application of policy and procedure throughout the company
  • Documents associate relations activities ensuring that files are accurate and that a history exists and is kept up-to-date as well as creating and maintaining all related documentation
  • Administers policies and procedures to ensure compliance with regulations and policies. Takes appropriate action in dual role as associate advocate and management coach.
  • Coordinates controls and measures; monitors assigned projects and programs after implementation, and recommends corrective action as appropriate.
  • Identifies and shares best practices with HR partners across assigned areas to improve performance and leverage lessons learned.

Core Competencies & Accomplishments:
  • Bachelor's degree in Business, HR, or related field
  • 2 years of experience conducting in-depth data analytics preferably in an HR discipline
  • Proficiency in Excel required; Advanced Excel skills including macros, pivot tables, formulas, etc. Demonstrated analytical skill with proven attention to detail is a required.
  • Strong verbal, written and listening communication skills with the ability to interact at multiple levels
  • Ability to work in a high-paced environment with deadline driven activity

What you get:

We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise.

About JCPenney:

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter and LinkedIn.

For more opportunities to join our team please visit our careers page.

Job Title: Associate Relations Senior Specialist
Location: Plano, TX, United States -
Job ID: 1109988

J.C. Penney Company Inc.
Plano, Texas

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