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Customer Care Administrative Assistant

Location: Columbus, OH, United States - Cust Care Contct Ctr 5555 Scarborough Blvd
Job ID: 1109965
Distribution/Supply Chain-Hrly
Job Type: Full-Time
Date Updated: Sep 14, 2022

General Description

Customer Care Administrative Assistant

The Customer Care Administrative Assistant assists management with diversified administrative clerical and support activities.

Primary Responsibilities:

  • Initiates and responds to internal and external customers.
  • Participates in accomplishing tasks in assigned area, such as:
    • Calculating and/or verifying data for special projects.
    • Preparing and completing work requests and follow-up.
    • Setting up and maintaining files, logging, faxing, and distributing data.
    • Verifying and approving data based on specific guidelines.
    • Compiling and distributing notes for leadership meetings.
  • Leads work activities such as:   
    • Scheduling and balancing workload.
    • Handling routine correspondence, routing departmental mail.
    • Tracks and replenishes supplies and home agent equipment, including assembling equipment kits.
  • Balances expenses and submits expense reports for Customer Care leadership
  • Drafts reports, memoranda and other media of a semi-technical nature for management’s review.
  • Computes and verifies data on a variety of subjects.
  • Reviews databases and other documentation to compile information and initiate and respond to inquiries (from internal and external sources) orally and in writing.
  • Performs related clerical and administrative activities, such as typing, data entry, and setting up and maintaining files and databases.
  • Uses PC to input and analyze data in Microsoft Word, Excel and PowerPoint
  • Completes local supply errands outside of the Care Center.
  • Perform other assigned tasks as requested.

Core Competencies & Accomplishments:

  • Requires personal computing and working knowledge of other standard office equipment including computers, scanners, telephones, calculators and fax machines.
  • Above average communication skills (orally and in writing).
  • Must be organized, detail oriented, and attentive to follow-through.
  • Requires math skills including fractions/decimals.
  • Requires application of special skill or knowledge and/or techniques pertinent to work assignments; this includes problem solving and editing work of others
  • Advanced knowledge of Windows, Excel, Word and other Microsoft Business Applications (qualified applicants may be subject to Skill Assessment testing)
  • Requires the ability to work independently, make decisions and edit work of others.
  • Minimum of 3 months with the company
  • Must be rated at least satisfactory in all areas of performance and not on any form of Policy Violation Warning.
  • Familiarity with departmental, organizational and Company policies and procedures; advanced training in subject matter.
  • The work location for this position is in the Columbus, Ohio area, within reasonable commute to the Customer Care Center.
  • Must possess and show a valid state driver’s license and reliable transportation to complete errands. Must possess and show auto insurance coverage covering any property damage for the vehicle that will be driven.
  • Ability to complete the physical essential functions of the job with or without a reasonable accommodation.

Competencies Needed to Perform Effectively in this Role:

  • Drives for Results – Acts decisively and quickly, sets aggressive goals and takes appropriate risks, creates a culture of continuous improvement and actively search for ways to do more with less.
  • Applies Critical Thinking – Uses fact-based analysis to guide decision-making, applies critical thinking to develop options and consider impacts, demonstrates business expertise.
  • Executes with Excellence – Develops and prioritizes plans that help achieve Company goals, executes plans that are well-organized and efficient, delegates work effectively and communicates expectations to others.
  • Takes Accountability – Takes responsibility for excellent customer experiences, holds self and others accountable for actions, shows confidence when challenged and will do the right thing even when it’s hard.
  • Embraces a Growth Mindset – Applies a growth mindset by seeing change as an opportunity to learn and grow, asks for and listens to feedback, proposes and takes action on new ideas.
  • Demonstrates Leadership – Fosters teamwork and motivates others to perform at a higher level, aligns goals and processes to create momentum, sets clear expectations and creates a culture of development through feedback and coaching.

What you get:

We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise.

About JCPenney: 

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company’s product assortment meets customers’ everyday needs and helps them commemorate every special occasion with style, quality and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when and how they want to shop – from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney’s Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter and LinkedIn.

For more opportunities to join our team please visit our careers page. 

Job Title: Customer Care Administrative Assistant
Location: Columbus, OH, United States - Cust Care Contct Ctr 5555 Scarborough Blvd
Job ID: 1109965

J.C. Penney Company Inc.
Plano, Texas

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