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Gift Card Manager

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Location: Plano, TX, United States -
Job ID: 1109657
Corporate Positions
Finance & Accounting
Job Type: Full-Time
Date Updated: Aug 11, 2022

Payments - Gift Card Manager

Penney OpCo LLC

Plano, Texas

The Gift Card Manager will be responsible for leading the development and execution of the JCPenney Gift Card program, from the card design and allocation process to planning and implementing strategic promotional plans to both sell gift cards and encourage use of gift cards as a payment tender (ie. the return trip.) The Gift Card Manager will also manage internal and external gift card sales via all channels and manage vendor relationships.

Primary Responsibilities:
  • Lead promotional strategy for Gift Card program
  • Develop and manage gift card sales promotion plan for in-brand sales (stores and jcp.com) and out-of-brand sales (grocery store and drug store gift card mall kiosks)
  • Collaborate closely with marketing planning & promotions partners to integrate into corporate marketing plan
  • Plan compelling gift card redemption promotions to drive incremental trips and profitable sales with a focus on frictionless customer experience of using a gift card as a tender
  • Manage Gift Card product assortment and inventory including fixtures and promotional materials
  • Work with external agencies and vendor partners to manage sales of JCPenney Gift Card in outside locations and sales of third-party gift cards inside JCPenney stores
  • Oversee all gift card policies and procedures
  • Maintain a pulse on gift card industry trends and best practices, implement best practices
  • Vendor Management & Contract Compliance
  • Responsible for day-to-day relationships with all gift card vendors including, Stored Value Solutions, BlackHawk/BlackHawk Alliance, Marketing Innovators; and InComm
  • Participate in negotiation of all vendor contracts and ensure contract compliance
  • Collaborate closely with finance partners and Shared Services Accounting teams to monitor and escalate any issues related to authorizations, fulfillment, reconciliation, fees/commission accuracy
  • Ensure creation of appropriate gift card reporting Provide leadership and direction for Specialist, Gift Card personnel in the discharge of their duties supporting the Gift Card Manager Core Competencies

  • Minimum 5 years work experience in gift cards, retail merchandising or marketing with proven success in customer marketing promotions and program management
  • Experience in gift card or payments
  • Proficiency in Microsoft Office Suite (Excel, PowerPoint)
  • Excellent communicator with the ability to build and foster relationships with internal and external partners
  • Focus on driving results while maintaining the ability to adapt to change
  • Strong organizational skills, attention to detail and good follow through
  • Strong prioritization and project management skills
  • Bachelor's Degree in Business, Marketing, Merchandising or related field

What you get:

We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise.

About JCPenney:

JCPenney proudly serves customers at more than 650 stores across the United States and Puerto Rico, and at the Company's flagship store, jcp.com. JCPenney is one of the nation's largest retailers of apparel, home, jewelry, and beauty merchandise with a growing portfolio of private and national brands. Guided by the Golden Rule, JCPenney employs more than 60,000 associates worldwide and has served customers for over 119 years, playing a vital role in the communities it serves. For additional information, please visit jcp.com and follow JCPenney on Facebook, Instagram, and Twitter.

For more opportunities to join our team please visit our careers page.

Job Title: Gift Card Manager
Location: Plano, TX, United States -
Job ID: 1109657

J.C. Penney Company Inc.
Plano, Texas

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