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Senior Manager - User Experience (UX) / Product Design

Location: Plano, TX, United States -
Job ID: 1109643
Corporate Positions
Job Type: Full-Time
Date Updated: Jul 11, 2022

Senior Manager - User Experience (UX) / Product Design

The Senior Manager - User Experience (UX) / Product Design leads a team of UX Product Designers in the delivery of JCPenney's digital product portfolio and owns individual performance management, cross-org relationship management, and awareness and advocacy of a customer-centric solution mindset.

Primary Responsibilities:
  • Lead and mentor a team of mid to senior-level UX Designers in their growth and development as individual designers and as a team.
  • Coach team in partnering and collaborating successfully across the org, especially across Product and Engineering, to optimize the value and impact of their contributions.
  • Foster a curiosity around customer problems and business opportunities to identify and prioritize where and how UX shows up.
  • Close collaborator with UX Research and Insights team leveraging the value of customer data.
  • Help identify new areas of UX value and push the capabilities of the team to deliver on that value.
  • Visual facilitator & storyteller comfortable leading inter-team discovery sessions.
  • Co-own and maintain customer journey-based artifacts critical to understanding our work in the larger context of customer shopping experiences.
  • Effective relationship builder comfortable growing and nurturing connections across the company to ensure strong relationships are in place wherever UX can add value.
  • Expert facilitator of design reviews providing constructive, actionable feedback that helps designers work through challenges while helping them grow.

Core Competencies & Accomplishments:
  • 7+ Years of experience with 3+ years' experience managing teams and direct reports in User Experience (UX) / Product Design.
  • Superior relationship building with cross-functional teams to deliver results through excellent partnership, communication and negotiating skills.
  • Advanced proficiency in evaluating visual and interaction design and identifying opportunities to improve the digital experience.
  • Ability to structure problems and use quantitative and qualitative skills to deliver intuitive, logical recommendations.
  • Proven ability to inspire and coach individual contributors as they work across the organizations to produce tangible results.
  • Demonstrated ability to work collaboratively within and across teams.
  • Comfortable with a fast-paced environment.
  • Retail ecommerce experience highly desirable.
  • Education: Bachelor's degree

What you get:

We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise.

About JCPenney:

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter and LinkedIn.

For more opportunities to join our team please visit our careers page.

Job Title: Senior Manager - User Experience (UX) / Product Design
Location: Plano, TX, United States -
Job ID: 1109643

J.C. Penney Company Inc.
Plano, Texas

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