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Customer Care Center Representative Job

Date: Apr 8, 2014

Location Columbus, OH, US

Company: jcpenney

Job Description
- Columbus, OH---Cust Care Contct Ctr, 04327

Job Title: Customer Care Center Representative

Customer Care Center Representative

jcpenney is currently looking for Customer Care Representatives with passion, dedication and commitment to providing great customer service to our valued JCPenney customers.

The position of a Customer Care Representative is a challenging and rewarding one. Each representative provides great inbound and outbound customer service through the selling of new and/or additional merchandise and services and assisting our customers with order inquiries, with an ultimate goal of extraordinary customer satisfaction.

Daily activities include providing inbound/outbound telephone support to our customers by accepting and entering orders, selling new products and services and answering customer inquiries. Training is provided and will include technical, customer service and sales skill training.

Successful representatives must possess excellent interpersonal skills, great verbal communication skills, be able to clearly communicate information and multitask. Computer skills preferred as representatives will be entering orders and supporting customers using a Windows based computer system.

Flexible work hours are available and include weekdays, weeknights, and weekend time.

jcpenney is an Equal Opportunity Employer


Nearest Major Market: Columbus
Nearest Secondary Market: Dublin
Job Segment: Customer Service Representative, Customer Service