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The Foundry Big & Tall Supply Co: Customer Service Lead Job

Date: Aug 2, 2014

Location: Arlington, TX, US

Company: jcpenney

Job Description
- Arlington, TX---Mody Plaza S/C, 01204

Job Title: The Foundry Big & Tall Supply Co: Customer Service Lead

There are exciting career opportunities for bright, energetic and talented individuals in a stimulating, fast-paced and team-oriented culture.

The Foundry Big & Tall Supply Co.™ stores will feature an urban, industrial design, in a hip environment that invites men to shop, relax and enjoy themselves. Inside, our customers will be surrounded by concrete and wood flooring, brick walls, steel and wood fixtures and modern lighting, along with a lounge area.

The Foundry Big & Tall Supply Co. will carry an extensive assortment of highly sought-after national men’s brands along with The Foundry Supply Co.™ private brand merchandise, offering an upscale, one-stop-shop for the big & tall customer.

•High energy / Positive attitude
•Strong decision and leadership skills
•Excellent interpersonal abilities with both associates and customers
•Demonstrated knowledge in space management, visual merchandising
•Strong aptitude in customer service and selling techniques
•Work schedule flexibility (nights, weekends, holidays) [Please advise interviewer of any particular times that you are unable to work]
•Bachelors degree or equivalent business experience strongly preferred

1. Maximizes sales and store profits by ensuring all merchandise and visual merchandise programs are fully implemented; including customer service, training, merchandise space allocation, floor SET activities, merchandise exit strategy, and by providing input to store merchandise needs. Executes visual plan to maximize Gross Profit Return on Space (GPROS) by adapting to local store space and fixture availability.
2. Assists management with total store environment. Ensuring client service expectations are met on a daily basis. Responsible for customer feedback.
3. Assists in Managing stockroom, office, systems and maintenance in accordance with policies and procedures.
4. Visual Merchandising area of specialty which include: visual presentations, sets, and all merchandising standards.
5. Execute the sales support areas create a visual and physical ambiance pleasant for the customer.
6. Evaluates results against plan and takes appropriate action, as necessary.
7. Represents the Company in service, civic and charitable organizations to establish community spirit and favorable relationships. Handles necessary correspondence to assure good communications with the public and all levels of the Company.
8. Observes practices of competitors in the area and takes appropriate action to meet them within approved policies.


Nearest Major Market: Arlington Texas
Nearest Secondary Market: Dallas
Job Segment: Supply, Merchandising, Scheduler, Customer Service, Operations, Retail, Service